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Support

One neighborhood, one hat, made after you order it. That is also why most questions here are about timing. If your answer is not below, write to us — it is a small operation and a person replies.

Where is my hat?

Your order confirmation email has a link to your order page. That page is the live status: it shows what you bought, what you paid, and — once our maker hands the package to a carrier — the tracking link for it. A hat that has not shipped yet has no tracking number to show, which is normal for the first several days.

How long does it take?

Nothing sits in a warehouse. Your hat is made after you order it, and production plus transit inside the US usually runs about one to two weeks.

It arrived damaged or wrong

Reply to your order confirmation within 30 days with a photo and it gets replaced or refunded. You do not need to ship the damaged one back.

I changed my mind

Because each hat is made for one specific order, we cannot take returns for a change of mind. One size, adjustable snapback, so fit is rarely the problem.

I used the wrong address

Write to us immediately and we will try to catch it — but a hat is submitted to production quickly, so this is not always possible. A package returned as undeliverable can be reshipped, and you will be charged shipping the second time.

My neighborhood is not here

Ask for it. Nothing gets designed, digitized, or sampled until enough people from one neighborhood ask, which is the only reason a place this small can have its own hat at all.

Reaching us

Reply to your order confirmation email, or write to evan@wearhyperlocal.com. Include your order number if you have it — it is in the subject line of your receipt.

The fine print

Shipping and returns has the full policy and what shipping costs. Privacy covers what we keep and how to have it deleted.